Director, CE Strategy & Service Excellence, Tampa Electric and Peoples Gas
MAINSTAGE SPEAKER
EMPOWER WITH AI: WOMEN LEADING THE FUTURE OF WORK
Artificial Intelligence is transforming industries, redefining how we work, and creating new opportunities. This engaging panel explores how women can harness the power of AI to thrive in their careers and lead the charge in innovation. Learn from trailblazing women in tech, business, and science as they share insights on embracing AI, demystifying its challenges, and leveraging its benefits to enhance productivity, creativity, and inclusion in the workplace. Discover how you can be part of shaping a future where AI empowers women to achieve their fullest potential.
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Bio
Melissa graduated from the University of South Florida in Tampa with her bachelor's in accounting in 2001 and her Master of Accountancy in 2004. She obtained her Certified Public Accountant and Project Management Professional certifications and started at Tampa Electric and Peoples Gas (TECO) in February 2010 in the auditing group, moving to various positions within the organization before settling in Customer Experience in 2017. Since then, Melissa has led the development of TECO’s Customer Experience strategy, CE Strategy Council, Customer Commitment Training, Customer Digitalization strategy, and Voice of the Customer program with the goal of creating a customer-centric culture at TECO and providing a world class customer experience for TECO’s customers. In her free time, Melissa enjoys reading, weightlifting, running, and volunteering within the communities where she lives in and works.